Welcome to UKG!
We’re excited to introduce you to our new payroll system, UKG Pro.
Download the UKG Pro App
Logging Into UKG Pro
Getting Started
Getting Started
Download the UKG Pro App
Logging Into UKG Pro
Now that you’ve logged in…
Review and verify that your phone number, address and email are correct.
Review your direct deposit setup and verify that your bank accounts are correct.
Review your federal and state tax withholding setup and verify that everything is as you want it.
Frequently Asked Questions
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Yes. All NYCSBUS employees have 24/7 access from anywhere an Internet connection is available.
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Once you go to the Home Page, enter the access code “NYCSBUS
and then enter your username and password to log in. -
The Human Resources team will provide you with a default password for the first time you log in. After the first log in attempt, UKG Pro requires you to change the default password to a unique password.
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Select the Forgot Your Password link on the log-in page. You must provide answers to the security questions. Then an email will be sent with a link. Once you select the link, you will be able to enter a new password.
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The security for NYCSBUS’s UKG Pro portal access is state-of-the-art, offering the best protection available for your data. You also have a key role in protecting your information by following these best practices:
Create passwords that are not easily associated with you.
Change your password regularly.
Keep your password confidential so that it is not compromised.
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From the Home Page, select your name at the top of the page and then select the Change Password link. The Change Password page appears.
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You can email ukghelp@nycsbus.com or call (929) 925 - 4129 ext 818.
Basic Info
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You can view your pay statements directly from your UKG Pro solution or from the UKG Pro Mobile App. Should you have questions about your paycheck or concerns about the accuracy of your earnings, please contact your HR/payroll department.
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You should expect to receive personal tax filing forms, such as Forms W-2s, 1099s, 1095-Ca, T-4s, and RL-1s, no later than January 31 for US documents, For Canada, T-4s and RL-1 slips should be expected by February 28. Should you have questions about form accuracy, contact your payroll department.
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You can view all pay information and history on any device, including current, year-to-date, and prior year-to-date information.
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You can calculate take-home pay based on different ‘what if’ scenarios using the Model My Pay feature available in UKG Pro. This is also helpful during Open Enrollment when you are determining the deduction amounts for selected benefits
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The UKG Pro Mobile App enables notifications to view upcoming pay details. You can also view current pay details in the Pay menu in the UKG Pro solution.
Payroll
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Yes. You can easily find and view commonly requested information, without having to contact HR or Payroll.
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Yes. However, some updates may require approval from your HR department or additional documentation.
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Yes. However, adding or deleting dependents and beneficiaries may require an approval process or supporting documentation.
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Yes. However, changes to tax information requires supporting documents from the applicable agency.